FAQ

Where does ILOVEPINCH ship?

ILOVEPINCH currently ships to the USA 50 states, Puerto Rico, Canada and Colombia.

We are working hard to bring ILOVEPINCH all over the world. Let us know where you live and if you want to find our products in your country!

Tell me about shipping to the U.S. and Puerto Rico.

Standard (3-5 business days)

PS: Standard shipping is free when you spend $30 or more. Please allow 1 to 2 business days for us to receive and process your order. 

When will my order ship?

Here’s how it works: you order, we process, then we ship.

Ordering takes a few seconds. Processing takes 1 to 2 business days . Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way!

How long will it take to ship to Alaska and Hawaii?

You might experience a few extra days in shipping timelines. Shipping to these states will take about 11-15 business days.

I'm having problems with the tracking.

Sorry about that! In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via info@ilovepinch.com   We can give you the inside info.

How can I edit my shipping address?

If your order is shipping to an incorrect address, please email info@ilovepinch.com.

Product

How can I find out more information about a product?

You can learn all about our products on their individual product pages. If you have any other questions or thoughts, let us know by emailing info@ilovepinch.com

What skin types are ILOVEPINCH products suitable for?

Our products are appropriate for all skin types: Non-irritating, and paraben free.

Will my product melt/dry/freeze/expire/etc.?

If the product is subjected to excessive heat or cold for short periods of time, it will not impact the product’s efficacy, though it may result in a thicker or thinner texture.

While the products don’t have a formal expiration date, it is generally recommended that they be used within 3 years of manufacture or 6 months after opening for best product quality...but we think you’ll love them so much that this won’t even be an issue.

Are you cruelty free?

We’re  cruelty free - we do not test on animals. Our products are certified cruelty-free by Leaping Bunny, the only internationally recognized certification organization for cruelty-free companies. 

ILOVEPINCH FAQ

How are ILOVEPINCH products different from other beauty brands?

In ILOVEPINCH our purpose is to elevate your daily beauty routine, making it simple, fast and fun. Thats why every product we create with such detail has all you need: portability, long lasting and high pigmentation formulas, easy to use and specially the design that makes you fall in love with them every time you take it out to use. All of this at an EPIC PAYOFF!

When is the next product launching?

We’ll be coming out with new products very soon—sign up with your email address to get the latest updates.

How can I get ILOVEPINCH stickers?

All ILOVEPINCH orders include a seasonal sticker (it changes depending on seasons or new product launches). We cannot send stickers separately of orders.

Order Questions

How can I update my order?

Please email us at info@ilovepinch.com as soon as possible if you would like to cancel or change your order. Our fulfillment center processes orders quickly, but we’ll do our best to process your request.

How can I check the status of my order?

You can view order status on your Account page, which will be updated as soon as you are charged for your shipment and again once your order ships.

Can I use a promo code on top of another promotion?

You can use a promo code along with free shipping when you buy two or more items. Other offers advertised on the website without a code will be automatically applied and cannot be used along with a separate promo code. If your order qualifies for an advertised offer and you also enter a promo code, we’ll apply the best deal.