Shipping, Exchanges & Returns

Shipping

Where does ILOVEPINCH ship?

ILOVEPINCH currently ships to All United States, Canada, Puerto Rico and Colombia. You may experience longer delivery times when shipping to Hawaii, Alaska, Puerto Rico, and remote areas up north in USA.

We are working on bringing ILOVEPINCH everywhere!

Tell me about shipping to the U.S 

We offer two shipping speeds, because sometimes you can wait and sometimes you can't.

    1. Standard Florida (2-4business days): $5.99
    2. Standard Rest of USA, Canada and Puerto Rico (2-6 business days depending your city): $8.5

PS: Standard shipping is free when you spend $35 or more. Please allow 1 to 2 business days for us to receive and process your order. 

When will my order ship?

Here’s how it works: you order, we process, then we ship.

Ordering takes a few seconds. Processing takes 1 to 2 business days (and orders placed after 1pm ET are processed the next business day). Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way!

How long will it take to ship to Alaska, Hawaii, and Remotes Areas?

You might experience a few extra days in shipping timelines. Shipping to these states will take about 11-15 business days.

I'm having problems with the tracking.

Sorry about that! In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via info@ilovepinch.com We can give you the inside info.

How can I edit my shipping address?

If your order is shipping to an incorrect address, please email

info@ilovepinch.com

How can I change the country I am shopping in?

To change the currency you’re shopping in (and country you’re shipping to), just click the little circle on the upper right corner of your screen and select the correct country. Right now, we only ship to the countries listed here (but more are coming soon).

Are there limitations with shipping fragrance in the U.S.?

Since fragrance is considered a Hazardous Material (HAZMAT), the U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations. Alas, fragrance products and samples cannot be shipped to Alaska, Hawaii, U.S. Territories, PO Boxes or APO/ FPO addresses. All orders containing Hazardous Materials must be shipped via standard ground shipping methods and cannot be shipped via expedited shipping methods.

Product

How can I find out more information about a product?

You can learn all about our products on their individual product pages. If you have any other questions or thoughts, let us know by emailing info@ilovepinch.com

What skin types are ILOVEPINCH products suitable for?

Our products are appropriate for all skin types: they’re non-irritating, vegan and paraben free.

Will my product melt/dry/freeze/expire/etc.?

If the product is subjected to excessive heat or cold for short periods of time, it will not impact the product’s efficacy, though it may result in a thicker or thinner texture.

While the products don’t have a formal expiration date, it is generally recommended that they be used within 3 years of manufacture or 6 months after opening for best product quality...but we think you’ll love them so much that this won’t even be an issue.

Are you cruelty free?

We’re committed to being cruelty free: this means we do not test on animals at any stage of product development, and we will only work with vendors who uphold the same standards. In fact, we are PETA.org certified!

Returns & Exchanges

How do I place a return or exchange?

We're sorry you didn't love your ILOVEPINCH makeup. Cosmetics can't be changed. If the product presents a problem withe the formula or packaging, please reach out to info@ilovepinch.com with your order number and the products you'd like to exchange, and we'll take care of the rest.

Help! I can’t find my return slip.

Don’t worry—ILOVEPINCH packages don’t include return slips. Just reach out to info@ilovepinch.com and we’ll help you place your return or exchange.

What’s your return policy?

All returns must be processed within 30 days of receiving the order. Order # must be provided to place a return.

You will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded. Email us at info@ilovepinch.com and we'll help you place the return. 

Billing

When will my credit card be charged?

Your credit card will be charged as soon as your order is accepted and processed.

Can I remove a saved payment method?

Of course! You can make this change on your Account page. If you need help, email us at info@ilovepinch.com

What forms of payment do you accept?

We accept PayPal Express, Visa, Mastercard, American Express, JCB, Discover, and Diners Club credit cards or debit cards. Unfortunately, we cannot accept checks or money orders.

What can I do if my payment is declined?

Oh no! Here are a few things to check if your payment didn’t go through: Check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system.

Is your card expired?

Your card issuer may have declined your payment. They don’t tell us the reason for this, so it’s best to check with them before trying your card again. If none of these apply, please contact us at info@ilovepinch.com

We’re happy to help!

How long does it take to process a return?

Credit card refunds usually take 5-10 business days to appear on your statement.

What should I do if I receive the wrong product?

If you received a product different from the one that you ordered, sorry about that! Please contact us at info@ilovepinch.com and we’ll be sure to get you the ilovepinch products you ordered!